Contact Hotels Com Customer Service
Hotels Com Phone Numbers and Emails
Toll-Free Number:
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(800) 246-8357
Customer Service:
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(855) 877-1508Flight and Package Questions
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(800) 492-9520Flight and Package Questions
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(817) 333-5170Flight and Package Questions, From Abroad (Charges Apply)
Hotels Com Emails:
Contact Information
Hotels Com Website:
Hotels Com Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Expedia Group Copyright Agent
c/o Legal Department
Expedia, Inc.
1111 Expedia Group Way W
Seattle, WA 98119
Hotels Com Customer Service Reviews
We needed to cancel one of thee rooms and the representative was very helpfull and refund us back for the room.Great customer service.
Non flexible on canceling reservation due to hospitalization. Would not allow me to apply charges to new reservation.
I really like dealing with Hotel.com
Nothing else happens , they handle my case and sent me verification that my case was closed.
There is no use to write 100 or more words.Thanks to so.
After submitting the complaint I still have received no response. Not any action was taken to address the major concerns that I had.
How Good is Hotels Com's Customer Service?
Summary of Hotels Com Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Hotels Com?
Activation/ Cancellation Question:
- “The hotel canceled my order”
- “Cancellation issues”
- “Cancellation”
Refund Question:
- “Refund”
- “Hotel won't refund money”
- “Refund on overbooked hotel”
Request for Information Question:
- “Reservation concern”
- “Question about refund”
- “Confirmation issues”
Payments and Charges Question:
- “Dispute a charge”
- “Coupon”
- “Want to use my senior discount”
Return/ Replace Question:
- “Money needs to be returned from a god, awful nasty clean room that was promised two days to be cleaned”
- “Change booking”
- “Change date”
Product/ Service Question:
- “I would like to book a room for two”
- “Booking issues”
- “To book a hotel”
Cards Question:
- “Declined card”
- “Gift card”
- “Need credit card for hotel”
Account Question:
- “Login issue”
- “Can't log in”
- “Recent activity not showing on my account”
Shipping and Delivery Question:
- “To get a notificacation of a reserve made on the name of my brother. Even tough the issue was clarified with the agent for some reason after given my email and my brother’s email we never received the notification.”
- “Never received confirmation for cancelling”
- “Wondering why I did not get a confirmation email after I paid online”
Staff Question:
- “To talk to a customer service agent”
- “I hate your service”
- “Need customer service number for Hotel.com.au”
Website/ Application Question:
- “To find a reservation at one site and find out why I have two reservations at another site”
- “The website and app is not working”
- “App”
Employment Question:
- “To get my w2 form I had move”
- “Apply for the job of critiquing the ten resorts you need !”
Other Question:
- “Hotel problem”
- “Hotel issue”
- “Dispute over room”
About
, , , ,
Hotels.com is an American company. The company specializes in providing of hotel accommodation all over the world. Hotels.com is headquartered in Dallas, Texas. Hotels.com offers a wide array of services such as reservation services, rental services, and so much more. Hotels.com provides its services through the network of websites and call centers. The company offers its customers one of the best database of accommodation in the Internet: chain hotels, hostels, self-catering properties, etc. Hotels.com provides a non-stop shopping source for amenities and availability and provides customers with lodging in busy periods.
Hotels.com operates its branch offices all over Europe.
Hotels Com is ranked 74 out of 880 in Travel category
USA, Canada, Europe, Asia, UK, Australia, Worldwide, Other
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